Returns Policy

If you are not happy with your purchase Lashes By Victoria advises returning your product(s) within 14 days, unused and in its original condition. Then a refund can be processed.  If the order was faulty or damaged in transit a delivery refund may be issued, this is at the discretion of Lashes By Victoria once the goods have been inspected upon return. If the order was dispatched incorrectly this will also be looked into for a refund/exchange. 

Returns are the responsibility of yourself the customer and therefore Lashes By Victoria recommend returns as recorded delivery. The cost of returning the parcel will be covered by the customer.

EU hygiene regulations state that no refunds or exchanges will be issued for products returned open/non sealable. Products that are liquids will also not be exchangeable or refundable. 

Returns should be sent to:

Lashes By Victoria, 101 Leatfield Drive, Derriford, PL6 5EZ, UK

Please allow 7 days for your return to be processed. Once we have processed the return we will inform you. This can take 3-5 working days to appear in your account.

If an item in your order is faulty, damaged or wrong please email

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